Popular Articles

  1. Premium Payments

    Paying your premium bill is easy with these options.    Pay Online at Hally.com - Register or log in to Hally.com to pay online. Click  here  for instructions on how to pay your premium online   Call us - Call us at (8...
  2. When will I receive my new member materials?

    For new  FirstCarolinaCare   and  FirstMedcare  Direct  members, member materials containing information   r egarding   your health plan benefits,  p erks   and services are typically mailed to beneficiaries within 5 business days ...
  3. Where is the pharmacy billing information? (Bin, PCN and Rx Group)

    P lease contact the  FirstCarolinaCare  Customer Service department using the Contact Us button found within the “Member” option at  www.FirstCarolinaCare.com .      ...
  4. How do I find a pharmacy?

  5. How do I get a new activation code for MyChart?

    To register for your Hally account without an activation code or if your code has expired, visit Hally.com and select "LOGIN" Then choose "Sign Up Now" and follow the prompts to sign up online. If you need  further  assistance  visit  ...
  6. What are my drug and pharmacy benefits?

  7. Do I have coverage when I'm traveling?

    Get expert medical help when you’re 100 miles or more from home. If you have an HMO plan, all Assist America ® benefits do apply. Don’t forget, FirstCarolinaCare only covers your emergency care while traveling. Assist America will not pay you back...
  8. How can I review my plan details for my current plan and any new plans?

    To review your plan details including your plan benefits,  perks ,  services,  and other plan information, please login to Hally.com to access your plan details.  Also, you can review the member materials delivered to you via mail or email...
  9. How do I get a new activation code for MyChart?

    To register for your Hally account without an activation code or if your code has expired, visit Hally.com and select "LOGIN" Then choose "Sign Up Now" and follow the prompts to sign up online. If you need  further  assistance  visit  ...
  10. Is this benefit covered under wellness?