Articles
What can I do with my Hally (TM) account?
How do I order a new ID card? How can I check my claims? - Not available in Wake County. How can I request or see my prior authorizations? What is my spending on services? ...
When will I receive my new member materials?
For new FirstCarolinaCare and FirstMedcare Direct members, member materials containing information r egarding your health plan benefits, p erks and services are typically ma...
How do I get a new activation code for MyChart?
To register for your Hally account without an activation code or if your code has expired, visit Hally.com and select "LOGIN" Then choose "Sign Up Now" and follow the prompts to sign up online. If you need furthe...
How do I check the status of my prior authorization and claim request?
Log into your member account on Hally.com or the MyChart mobile app. Once logged in, you should be able to view your prior authorization status by selecting Authorizations and check your claims status by selecting Claims from the main menu. ...
Where is the pharmacy billing information? (Bin, PCN and Rx Group)
P lease contact the FirstCarolinaCare Customer Service department using the Contact Us button found within the “Member” option at www.FirstCarolinaCare.com . ...
If my claim or pre-coverage determination was denied, what can I do?
If you would like to appeal the decision related to a denied claim or coverage determination, you can find details on the appeals process for your specific plan in your policy materials. Your policy materials can be found by logging in to your mem...
Premium Payments
Paying your premium bill is easy with these options. Pay Online at Hally.com - Register or log in to Hally.com to pay online. Click here for instructions on how to pay your premium online ...
How do I change or terminate my plan?
If you wish to terminate your plan, please contact customer service using the phone number on the back of your ID card. Different plan types have different termination procedures, and our customer s...