Articles
What can I do with my Hally account?
How can I check my claims? - Not available in Wake County. How can I see my prior authorizations? How to file an grievance or appeal a coverage decision?
Where can I get an Appointment of Representative form? How do I authorize rele...
How to find a doctor or provider?
To determine if a doctor or specialist is in-network, click here and select your plan type (HMO/POS or PPO). Then enter the name of the physician or specialist to see if the doctor is covered in one of our networks. ...
Premium Payments
Paying your premium bill is easy with these options. Pay Online at Hally.com - Register or log in to Hally.com to pay online. Click here for instructions on how to pay your premium online Call us - Call us at (8...
How do I change or terminate my plan?
If you wish to terminate your plan, please contact customer service using the phone number on your ID card. Different plan types have different termination procedures, and our customer service team can assist you with terminati...
How do I get a new activation code for MyChart?
To register for your Hally account without an activation code or if your code has expired, visit Hally.com and select "LOGIN" Then choose "Sign Up Now" and follow the prompts to sign up online. If you need further assistance visit ...
How do I check the status of my prior authorization and claim request?
Log into your member account on Hally.com or the MyChart mobile app. Once logged in, you should be able to view your prior authorization status by selecting Authorizations and check your claims status by selecting Claims from the main menu. ...
Where is the pharmacy billing information? (Bin, PCN and Rx Group)
P lease contact the FirstCarolinaCare Customer Service department using the Contact Us button found within the “Member” option at www.FirstCarolinaCare.com . ...
If my claim or pre-coverage determination was denied, what can I do?
If you would like to appeal the decision related to a denied claim or coverage determination, you can find details on the appeals process for your specific plan in your policy materials. Your policy materials can be found by logging in to your mem...
Do I have coverage when I'm traveling?
Get expert medical help when you’re 100 miles or more from home. If you have an HMO plan, all Assist America ® benefits do apply. Don’t forget, FirstCarolinaCare only covers your emergency care while traveling. Assist America will not pay you back...