Updated Articles

  1. When will I receive my new member materials?

    For new  FirstCarolinaCare   and  FirstMedcare  Direct  members, member materials containing information   r egarding   your health plan benefits,  p erks   and services are typically mailed to beneficiaries within 5 business days ...
  2. When will I receive my member ID card?

    For new  FirstCarolinaCare  and  FirstMedicare   Direct members , printed member ID cards are mailed within 10 business days of enrollment verification. Digital ID cards are made available through the Hally member portal at  www.Hally.co...
  3. When will I receive my member ID card?

    For new  FirstCarolinaCare  and  FirstMedicare   Direct members , printed member ID cards are mailed within 10 business days of enrollment verification. Digital ID cards are made available through the Hally member portal at  www.Hally.co...
  4. How to find a doctor or provider?

    To determine if a doctor or specialist is in-network,  click here   and select your plan type (HMO/POS or PPO). Then enter the name of the physician or specialist to see if the doctor is covered in one of our networks. ...
  5. How to find a doctor or other provider?

    To determine if a doctor or specialist is in-network,  click here   and select your plan type (POS or PPO). Then enter the name of the physician or specialist to see if the doctor is covered in one of our networks. ...
  6. What is a High Deductible Health Plan (HDHP)?

    View the High Deductible Health Plan
  7. What is an HMO?

    A HMO (Health Maintenance Organization) plan gives you personal care from a set network of doctors and hospitals. You'll get peace of mind with: The comfort of having an in-network primary care provider (PCP) to oversee all your care and refer you...
  8. Specific Drug Requirements

    Certain covered drugs have special rules or limits, like step therapy, prior authorization, and quantity limits, to keep you safe. Learn more about these and which drugs have them. How do I request a coverage determination or medical exception for...
  9. What is a PPO?

    A PPO (Preferred Provider Organization) plan contracts with medical providers, such doctors, clinics and hospitals, to create a network or participating providers. You pay less if you use providers that belong to the plan's network. You won't ha...
  10. How do I choose a Medicare Advantage plan type?

    When you're shopping for Medicare Advantage plans, it's important to find a plan type that meets your needs. Do you need personal care? Are your doctors covered in this plan's network? Knowing what comes with each type of Medicare Advantage plan is ...