Updated Articles

31. Where is the pharmacy billing information? (Bin, PCN and Rx Group)

    Last Updated: 04/05/2024 in Medicare Your Hally Account
    P lease contact the  FirstCarolinaCare  Customer Service department using the Contact Us button found within the “Member” option at  www.FirstCarolinaCare.com .      ...

32. Where is the pharmacy billing information? (Bin, PCN and Rx Group)

    Last Updated: 04/05/2024 in Employees and Employers Your Plan Coverage
    P lease contact the  FirstCarolinaCare  Customer Service department using the Contact Us button found within the “Member” option at  www.FirstCarolinaCare.com .      ...

33. How do I check the status of my prior authorization and claim request?

    Last Updated: 04/05/2024 in Employees and Employers Your Plan Coverage
    Log into your member account on Hally.com or the MyChart mobile app. Once logged in, you should be able to view your prior authorization status by selecting Authorizations and check your claims status by selecting Claims from the main menu. ...

34. How do I get a new activation code for MyChart?

    Last Updated: 04/05/2024 in Employees and Employers Your Plan Coverage
    To register for your Hally account without an activation code or if your code has expired, visit Hally.com and select "LOGIN" Then choose "Sign Up Now" and follow the prompts to sign up online. If you need  further  assistance  visit  ...

35. How do I get a new activation code for MyChart?

    Last Updated: 04/05/2024 in Medicare Your Hally Account
    To register for your Hally account without an activation code or if your code has expired, visit Hally.com and select "LOGIN" Then choose "Sign Up Now" and follow the prompts to sign up online. If you need  further  assistance  visit  ...

36. How can I review my plan details for my current plan and any new plans?

    Last Updated: 04/05/2024 in Employees and Employers Your Plan Coverage Reviewing Your Plan Details
    To review your plan details including your plan benefits,  perks ,  services,  and other plan information, please login to Hally.com to access your plan details.  Also, you can review the member materials delivered to you via mail or email...

37. How can I review my plan details for my current plan and any new plans?

    Last Updated: 04/05/2024 in Medicare Your Hally Account Reviewing Your Plan Details
    To review your plan details including your plan benefits,  perks ,  services,  and other plan information, please login to Hally.com to access your plan details.  Also, you can review the member materials delivered to you via mail or email...

38. How do I change or terminate my plan?

    Last Updated: 04/05/2024 in Employees and Employers Your Plan Coverage
    If you wish to  terminate  your plan,  please contact customer service using the phone number  on your ID card.  Different plan types have different termination  procedures,  and our customer service team can  assist  you with  terminati...

39. Where can I find my member ID?

    Last Updated: 04/03/2024 in Employees and Employers Your Plan Coverage Member ID Number / Member ID Card
    To find your member ID, you can refer to your  FirstCarolinaCare or FirstMedicare Direct  ID card.  The member ID is printed on the card with other important information like copayment/coinsurance details.   If you  don't  have your ID ca...

40. When will I receive my new member materials?

    Last Updated: 04/03/2024 in Employees and Employers Your Plan Coverage Reviewing Your Plan Details
    For new  FirstCarolinaCare  and  FirstMedicare  Direct members, member materials containing  i nformatio n  regarding  your health plan  bene fits,  perks  and services are typically mailed to beneficiar ies wit hin  30 days  of ...

• ← Back
• Viewing 31 - 40
• More →