Updated Articles

  1. New Hanover Health Advantage Medicare Advantage Plan Termination Details

    Beginning January 1, 2026, New Hanover Health Advantage will no longer offer Medicare Advantage coverage. New Hanover Health Advantage will accept Medicare Advantage enrollments through the remainder of 2025, but coverage will end on December 31, ...
  2. FirstCarolinaCare Employer Group Plan Termination Details

    This is to inform you that your group’s current group plan will not be renewed. Effective January 1, 2026, FirstCarolinaCare will no longer offer employer group coverage. This means you must enroll in a new health insurance plan from another compa...
  3. FirstCarolinaCare and FirstMedicare Direct Individual Medicare Advantage Plan Termination Details

    Beginning January 1, 2026, FirstMedicare Direct will no longer offer Medicare Advantage coverage. FirstMedicare Direct will accept Medicare Advantage enrollments through the remainder of 2025, but coverage will end on December 31, 2025.  This doe...
  4. FirstCarolinaCare and FirstMedicare Direct Group Medicare Advantage Plan Termination Details

    This is to inform you that your group’s current Medicare Advantage group plan will not be renewed. Effective January 1, 2026, FirstMedicare Direct will no longer offer Medicare Advantage coverage in your area. In order to maintain Medicare Advanta...
  5. Clinical Guideline Resources

    Clinical Review Criteria Lab Management - Genetic Testing | Prior Authorized Utilization Review | Lab Management (evicore.com) Radiology/Cardiology/US - Cardiology Solution | Cardiology Benefit Management | eviCore Medical Oncology - Medica...
  6. Medicare Part D Transition Process

    As a new or continuing member, you might be taking drugs that are not on our formulary , or list of covered drugs, that require you to meet certain requirements , like prior authorization, step therapy, or quantity limits. If you're in the fi...
  7. Medication Therapy Management Program (MTMP)

    Better therapeutic outcomes for members with multiple conditions Our Medication Therapy Management Program (MTMP) is focused on improving therapeutic outcomes for Medicare Part D members. To qualify for MTMP, a member must meet all of the following...
  8. How can I get help with drug costs?

    If you're having trouble affording your medicine, contact your doctor, your case manager, or our pharmacy department at (800) 481-1092, option 4 to discuss your options and support. For Group Medicare members: If you experience hardship from h...
  9. How do I request a pharmacy prior authorization?

    Fill out the  Pharmacy Prior Authorization Request Form .
  10. What can I do with my Hally account?

    How can I check my claims? - Not available in Wake County. How can I see my prior authorizations? How to file an grievance or appeal a coverage decision? Where can I get an Appointment of Representative form? How do I authorize rele...