Popular Articles

  1. How to find a doctor or provider?

    To determine if a doctor or specialist is in-network,  click here   and select your plan type (HMO/POS or PPO). Then enter the name of the physician or specialist to see if the doctor is covered in one of our networks. ...
  2. What's my coverage and how do I use it?

  3. Do I have coverage when I'm traveling?

    Have peace of mind whenever you travel 100 miles or more from home. With doctors, nurses and emergency medical technicians on staff, help is just a phone call away, 24 hours a day and 365 days a year.    Assist America ® can connect you to prompt ...
  4. Glossary

  5. How to find a pharmacy?

  6. When will I receive my member ID card?

    For new  FirstCarolinaCare  and  FirstMedicare   Direct members , printed member ID cards are mailed within 10 business days of enrollment verification. Digital ID cards are made available through the Hally member portal at  www.Hally.co...
  7. If my claim or pre-coverage determination was denied, what can I do?

    If you would like to appeal the decision related to a denied claim or coverage determination, you can find details on the appeals process for your specific plan in your policy materials. Your policy materials can be found by logging in to your mem...
  8. How can I review my plan details for my current plan and any new plans?

    To review your plan details including your plan benefits,  perks ,  services,  and other plan information, please login to Hally.com to access your plan details.  Also, you can review the member materials delivered to you via mail or email...
  9. Is my drug covered?

  10. How do I change or terminate my plan?

    If you wish to  terminate  your plan,  please contact customer service using the phone number  on your ID card.  Different plan types have different termination  procedures,  and our customer service team can  assist  you with  terminati...