Popular Articles

  1. Am I eligible for a Special Enrollment Period?

    Outside the Annual Enrollment Period , you can only enroll in a plan after a special event with a Special Enrollment Period (SEP). These are the different kinds of SEPs: Moved to a new service area or to an area with new plan options: You can s...
  2. How to enroll in a Medicare plan?

  3. What is the Medicare Prescription Payment Plan?

    Starting January 1, 2025, Medicare members with prescription drug coverage (Part D) will have the option of spreading out (smoothing) your out-of-pocket Part D drug costs through monthly payments over the duration of the plan year (January-Decembe...
  4. FirstCarolinaCare and FirstMedicare Direct Group Medicare Advantage Plan Termination Details

    This is to inform you that your group’s current Medicare Advantage group plan will not be renewed. Effective January 1, 2026, FirstMedicare Direct will no longer offer Medicare Advantage coverage in your area. In order to maintain Medicare Advanta...
  5. How to find a doctor or other provider?

    To determine if a doctor or specialist is in-network,  click here   and select your plan type (POS or PPO). Then enter the name of the physician or specialist to see if the doctor is covered in one of our networks. ...
  6. FirstCarolinaCare Employer Group Plan Termination Details

    This is to inform you that your group’s current group plan will not be renewed. Effective January 1, 2026, FirstCarolinaCare will no longer offer employer group coverage. This means you must enroll in a new health insurance plan from another compa...
  7. When will I receive my member ID card?

    For new  FirstCarolinaCare  and  FirstMedicare   Direct members , printed member ID cards are mailed within 10 business days of enrollment verification. Digital ID cards are made available through the Hally member portal at  www.Hally.co...
  8. How do I request a pharmacy prior authorization?

    Fill out the  Pharmacy Prior Authorization Request Form .
  9. How do I check the status of my prior authorization and claim request?

    Log into your member account on Hally.com or the MyChart mobile app. Once logged in, you should be able to view your prior authorization status by selecting Authorizations and check your claims status by selecting Claims from the main menu. ...
  10. Premium Payments

    Paying your premium bill is easy with these options.    Pay Online at Hally.com - Register or log in to Hally.com to pay online. Click  here  for instructions on how to pay your premium online   Call us - Call us at (8...