New Articles

  1. How can I review my plan details for my current plan and any new plans?

    To review your plan details including your plan benefits,  perks ,  services,  and other plan information, please login to Hally.com to access your plan details.  Also, you can review the member materials delivered to you via mail or email...
  2. How do I change or terminate my plan?

    If you wish to  terminate  your plan,  please contact customer service using the phone number  on your ID card.  Different plan types have different termination  procedures,  and our customer service team can  assist  you with  terminati...
  3. When will I receive my new member materials?

    For new  FirstCarolinaCare  and  FirstMedicare  Direct members, member materials containing  i nformatio n  regarding  your health plan  bene fits,  perks  and services are typically mailed to beneficiar ies wit hin  30 days  of ...
  4. When will I receive my new member materials?

    For new  FirstCarolinaCare   and  FirstMedcare  Direct  members, member materials containing information   r egarding   your health plan benefits,  p erks   and services are typically mailed to beneficiaries within 5 business days ...
  5. Premium Payments

    Paying your premium bill is easy with these options.    Pay Online at Hally.com - Register or log in to Hally.com to pay online. Click  here  for instructions on how to pay your premium online   Call us - Call us at (8...
  6. When will I receive my member ID card?

    For new  FirstCarolinaCare  and  FirstMedicare   Direct members , printed member ID cards are mailed within 10 business days of enrollment verification. Digital ID cards are made available through the Hally member portal at  www.Hally.co...
  7. Where can I find my member ID?

    To find your member ID, you can refer to your  FirstCarolinaCare or FirstMedicare Direct  ID card.  The member ID is printed on the card with other important information like copayment/coinsurance details.   If you  don't  have your ID ca...
  8. When will I receive my member ID card?

    For new  FirstCarolinaCare  and  FirstMedicare   Direct members , printed member ID cards are mailed within 10 business days of enrollment verification. Digital ID cards are made available through the Hally member portal at  www.Hally.co...
  9. Where can I find my member ID?

    To find your member ID, you can refer to your  FirstCarolinaCare or FirstMedicare Direct  ID card.  The member ID is printed on the card with other important information like copayment/coinsurance details.   If you  don't  have your ID ca...
  10. Clinical Guideline Resources

    Clinical Review Criteria Lab Management - Genetic Testing | Prior Authorized Utilization Review | Lab Management (evicore.com) Radiology/Cardiology/US - Cardiology Solution | Cardiology Benefit Management | eviCore Medical Oncology - Medica...