New Articles

  1. What is the Part D late enrollment penalty?

    The Part D late enrollment penalty is a an amount added to your Part D monthly premium because you didn't sign up for drug coverage when it was available to you. If you go without a Part D plan or a Medicare Advantage plan with drug coverage for 6...
  2. What is the coverage gap?

    An exciting change has been made to your coverage – here’s what you need to know. Starting January 1, 2025, there is no longer a “Coverage Gap,” also called the “Donut Hole” Phase, in your prescription drug plan. This means that once you reach t...
  3. National Coverage Determinations

    When the Centers for Medicare & Medicaid Services (CMS) makes changes to the services that are covered, they update them through National Coverage Determinations. Learn more about National Coverage Determinations on their website . ...
  4. How to request a coverage determination or medical exception for a drug?

    You, your authorized representative, or your prescribing doctor can ask for a coverage determination. Your provider can submit prior authorization requests through the GuidingCare Provider Portal. Mail or fax us a Coverage Determination Request...
  5. What can I do with my Hally (TM) account?

    How do I order a new ID card? How can I check my claims? - Not available on our SmartHMO plan. How can I request or see my prior authorizations? What is my spending on services? ...
  6. Specific Drug Requirements

    Certain covered drugs have special rules or limits, like step therapy, prior authorization, and quantity limits, to keep you safe. Learn more about these and which drugs have them. How do I request a coverage determination or medical exception for...
  7. How to find a doctor or other provider?

    To determine if a doctor or specialist is in-network,  click here   and select your plan type (POS or PPO). Then enter the name of the physician or specialist to see if the doctor is covered in one of our networks. ...
  8. How do I request a pharmacy prior authorization?

    Fill out the  Pharmacy Prior Authorization Request Form .
  9. How can I get help with drug costs?

    If you're having trouble affording your medicine, contact your doctor, your case manager, or our pharmacy department at (800) 481-1092, option 4 to discuss your options and support. For Group Medicare members: If you experience hardship from h...
  10. Do I need a prior authorization?